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I can't load a PDF receipt for a claim. Help!
I can't load a PDF receipt for a claim. Help!
Nigel Lim avatar
Written by Nigel Lim
Updated over a week ago

We are aware that some PDFs attached as receipts are unable to load on the system even after clicking refresh on the page.

There are two ways to overcome this issue:

  1. Convert the PDF file into an image file (e.g. PNG, JPEG, JPG) by using an online resource, here are some links:

2. Convert the existing PDF into another PDF format. Below are the steps on how to do so:

  • Open the PDF file on your device

  • Click on the print button found on the toolbar of your device

  • Your device will prompt for print instructions (don't worry, we will not be printing the receipt). Select the following settings then click on Print.

  • Your device will prompt for instructions on where to store the file. Pick a folder to store the document in and name the document, preferably a name that is recognizable (e.g. PDF Receipt V2)

  • Click Save.

  • Open and upload this new file (e.g. PDF Receipt V2), in place of the original receipt. Click on refresh. You should now be able to view the receipt!

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