It's completely normal to forget your password from time to time, and there's no need to stress about it. Passwords can be tricky to remember, especially with the numerous accounts we manage in our digital lives. The good news is that forgetting your password is not the end of the world—most systems offer a straightforward process for resetting it; including Payboy. With a few simple steps, you can regain access to your account and create a new password that you'll find easier to remember.

So, if you find yourself locked out, take a deep breath and follow the reset instructions below.

1. Once you access the landing page below and click on Staff Login before clicking the Forget Password button:

2. You will see this page below, key in the Organisation Login and your Email Address accordingly. (If you forget what the Organisation Login ID is, you may reach out to your admin/ HR personnel. They will be able to locate and provide it to you.)

3. Click the Reset My Password button and check your email inbox (including spam & junk box) to get the reset password link from Payboy.

1. Launch the application and click Forgot Password button marked below:

2. You will see this page below, then key in the Organisation Login and your Email Address before pressing the Reset Password button marked below to receive the link to reset your password in your email (please also check your spam/ junk boxes):

Note: If you do not receive any emails to reset your password, please refer to your Admin/HR personnel to carry out the reset on your behalf.

1. Navigate to the side menu for Employees > All Employees > key in the employee name in the Search Query marked below:

4. You can change the password to a temporary password, and let the employee know to log in using the temporary password. Please also remind the employee to change their temporary password to a more permanent one once they are successfully logged in to their account.

1. Ensure you're on the Admin Login landing page. Click on Forgot Password:

​Note: If you do not receive an email from the system to reset your password, you can reach out to us via Intercom on the bottom right of the page or email support@payboy.biz for us to assist you further.